Dealing with Difficult Behaviours

Dealing with Difficult Behaviours

You know that feeling when you're in a meeting and someone's being completely unreasonable? Or when a team member's attitude is dragging everyone down but nobody wants to address it? Yeah, we've all been there. The thing is, difficult behaviours don't just disappear on their own – they usually get worse until someone finally deals with them properly.

I've been training people in Brisbane workplaces for over fifteen years, and I can tell you that most managers would rather have root canal surgery than confront someone about their behaviour. But here's what I've learned: it's not about being the "bad guy" or having some magical personality trait. It's about having the right tools and knowing how to use them.

This isn't one of those fluffy workshops where we talk about "challenging personalities" in theory. We're going to tackle the real stuff – the colleague who undermines every decision, the team member who's always negative, the person who makes inappropriate comments, or the one who simply refuses to follow processes. You'll learn how to spot the difference between someone having a bad day and someone whose behaviour is genuinely problematic.

The practical benefits are immediate. You'll stop losing sleep over workplace conflicts, your team will actually want to come to work, and you'll feel confident addressing issues before they escalate. I'll show you how to have those tough conversations without it turning into a disaster, and more importantly, how to document everything properly so you're covered if things need to go further.

What You'll Learn

You'll master the art of identifying different types of difficult behaviours and understanding what's driving them. Sometimes it's stress, sometimes it's lack of clarity, and sometimes people just need clear boundaries. You'll learn specific conversation frameworks that actually work – not scripts that sound robotic, but flexible approaches you can adapt to any situation.

We'll cover how to stay calm when someone's pushing your buttons, because let's face it, some people are experts at that. You'll discover techniques for managing your own emotional responses while keeping the focus on the behaviour, not the person.

You'll also learn when to involve HR, when to handle things yourself, and how to create accountability without being a micromanager. Plus, we'll talk about prevention – how to set clear expectations from day one so you don't end up dealing with as many issues down the track.

The Bottom Line

Look, difficult behaviours are going to happen in every workplace. The question is whether you're going to let them fester and spread, or whether you're going to handle them professionally and effectively. This training gives you the confidence and practical skills to address issues head-on, maintain team morale, and actually enjoy coming to work again. By the end of this session, you'll have a toolkit that works in the real world, not just in theory. And trust me, your future self will thank you for learning these skills before you really need them.